FAQs

View our frequently asked questions.

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GENERAL

What is the summer reading slide?

Each summer, students take a three-month break from school.  Those who don’t read over the summer lose two to three months of reading ability, leaving them over a year behind by the time they reach fourth grade.

 

Of those not reading at grade level by fourth grade:

  • 1 in 10 will go to jail
  • Only 1 in 27 will graduate from college
  • 86% will never earn more than minimum wage

 

By providing choices, challenges, and rewards throughout the program, we keep kids reading over the summer and prevent the summer reading slide.

Why do you only serve K-3 students?

From kindergarten through third grade, children learn to read; after third grade, they read to learn.  By fourth grade, students need to use their reading skills to succeed in other subjects, and if they haven’t mastered reading by then, they may keep falling behind.

 

Of those not reading at grade level by fourth grade:

  • 1 in 10 will go to jail
  • Only 1 in 27 will graduate from college
  • 86% will never earn more than minimum wage

How does the program work?

Click here to learn more about how the Kids Read Now summer reading program works, or check out this one-minute video.

PARENTS

How are the Wish List Books selected?

We have a small team of literacy coaches and reading teachers who peruse literature, and the most popular kids books to build a list of 15-20 titles for each grade group we serve.

Where do the books come from?

Our books come from First Book, American Reading Company, and Scholastic, where we can find diverse topics at an attractive price.

They are all new, best-selling children’s books.

The wish lists show AR and Lexile – what are these?

They are two kinds of reading level measures, from Accelerated Reader, and the Lexile leveling system. They help teachers match books on our list with the reading level of your child.

What are the Discovery Sheets and how do we use them?

Every book we ship has a custom designed Discovery Sheet inside the front cover. It has room for your child to put his/her name as the proud owner of the book.

 

It has four questions that will help the child better understand the book and improve their reading ability. Review at least one question of the four with your child each time you read, or re-read the book. Most can be answered by talking about them or drawing a picture. Upper-level books have written exercises that match what is being taught in 3rd grade to become a stronger reader.

What does it mean that the KRN program is data-driven?

To participate, you gave your school permission to release your student’s reading scores from spring and fall so that a confidential and independent research firm can compare summer gains and losses to those who did not participate in KRN.  We can provide district-, school-, and student-specific reports on enrollment, participation, and results to prove the program works and to keep improving it.

Who pays for the program?

Your school district and generous community donors have come together to fund Kids Read Now for your child.

I missed my weekly call/text/email – what should I do?

Voice call – Call us back at 937-576-8086 to report book codes.

 

Text – Reply to the text message with your child’s three-digit book code or click the link in the text message to report codes for multiple children online.

 

Email – Reply to the email with your child’s three-digit book code or click the link to report codes for multiple children online.

When will my next book arrive?

For 2017, we will be calling, texting, and/or emailing every Tuesday night at 7 PM. Then we assemble the lists and work to get the next book mailed to your child a few days later. They are delivered by the US Postal Service and go out via low-cost book and parcel rate, so it can take several days to deliver. You can log into the Kids Read Now parent portal and see which books are on their way.

I missed Family Reading Night

Most schools made arrangements to send Family Reading Night materials home with your child before the end of the school year in case you missed the event.

 

Materials that you receive at Family Reading Night:

  1. Your child’s first three books
  2. A Parent Guide explaining the program, how to get the next books, and ways to help your child become a great reader
  3. A magnet calendar that lists the dates that we’ll be calling and mailing, with space to write your book codes.

 

You can also see some short Parent Tip videos here…

What is the magnet for?

The magnet helps you keep track of what books your child read. Find the three-digit code inside the front cover of each book, then write it on the magnet so you are prepared to report it when we call, text, or email you every Tuesday night at 7 PM.

What is The Parent Portal?

When you filled out the Wish List, we asked for an email address. If you provided one, we sent you an email with a username (your email address) and a temporary password. That temporary password needs to be changed within one week before it expires – once you change your password, you can report books your child has read, track which books have been sent and which are next, and update contact information as needed.

My password for the Parent Portal expired

To get a new password, call us 877-536-0130 or email help@kidsreadnow.dev.

Help & Tech Support

Just call 877-536-0130 or chat with us.

Portal Problems

1) I did not receive a username/password

  1. If you did not provide an email address when you enrolled your student, then we could not send you an email invitation to our portal.
    • Solution: To provide an email and register for an account, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.
  2. Your email address may be incorrect in our database.
    • Solution: Check your email inbox – if you’ve received any emails from admin@kidsreadnow.org, then your email is correct in our database. Simply click the ‘Forgot password?’ button when you try to log in and we will email you a new password. If you haven’t received any emails from admin@kidsreadnow.org, we probably don’t have an updated email on file. Call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.
  3. Our invite may have been marked as spam.
    • Solution: Check your spam folder for an email invitation from admin@kidsreadnow.org. If it is not there, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

2) I received a username/password, but can’t log in

  1. You may be entering the wrong password.
    • Solution: Make sure you are copying and pasting the temporary password directly from our email invitation into the ‘Password’ field instead of trying to type it – there may be typos if you try to type it. If it still doesn’t work, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.
  2. Your temporary password may have expired (you have a week to reset it before it expires.)
    • Solution: Click ‘Forgot password?’ on the login page. We will email you a new password.

3)   I can log in, but I only see one of multiple participating children

  1.  This means that your children are listed under different guardians.

–   Solution: Call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

 

4)   I see multiple students in my account, but I only have one child

  1. Someone may have accidentally created duplicate student accounts when they registered your student.

–   Solution: Call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

Text Problems

  • I haven’t received any text messages from Kids Read Now
  1. You may have chosen voice calls or email as your primary method of contact on the enrollment form.

Solution: Log into the KRN portal and update your preferred method of contact to text, or text KIDSREADNOW to 47711 to subscribe. Otherwise, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

  1. Your text number may be incorrect in our database.

–   Solution: Log into the KRN portal, confirm your text number and update if necessary. Otherwise, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

  1. Your cell phone carrier or device may be blocking our texts as spam.

Solution: If you have an alternate text phone, change that to your primary text phone in the KRN portal. You can also switch to voice or email as your primary contact method, or report books through the portal at any time. Otherwise, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

 

  • I received a text but it only asked to report for one of my multiple participating children

 

  1. If the text message does not prompt you to report your children’s books through the portal, that means that your children are assigned to different guardians in our system – i.e., our system thinks that you only have one child.

–   Solution: Call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

 

  • I received a text, responded with a code, and got an error message

 

  1. “You have entered an invalid code”
    • The book code does not match any codes on your student’s book list.
      • Solution: Log into the KRN portal and check the code of the book you tried to report; if it does not match anything on your book list, add that code in the “Don’t see your book?” section of the book list.
    • You may have responded with a string of text (“110 Cat in the Hat” or “My child read 110”, for example) instead of only the three-digit book code.
      • Solution: Make sure that you sent only the three-digit book code without any extra text. If you still get an error, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.
    • If you have multiple participating children, then when you reply with a code, our system did not know which child read the book.
      • Solution: If you have multiple participating children, you cannot reply directly to the text message with the code. Instead, you MUST click on the link in the text message and report through the portal. You can switch you to voice as the primary contact method and report codes for both students at one time if you prefer.
  1. “The book you tried to report is not yet reportable”
    • This means the book you are trying to report has not yet been marked as delivered, therefore our database thinks that the child has not yet received that book.
      • Solution: Confirm the book code that you are trying to report. If that book is marked as ‘In Queue’ in the KRN portal, that means that the book has not yet been delivered. Report a different book. If this is incorrect, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.
  1. “The book you are trying to report has already been reported”
    • This means that book has already been marked as read.
      • Solution: Check the KRN portal to see if the book has already been reported. If so, report a different book. You can report any books marked as ‘Mailed’ or ‘School Pickup’.

 

  • I did not receive any confirmation text after entering a code

 

  1. You may have chosen voice calls or email as your primary method of contact.

–   Solution: Log into the KRN portal and update your preferred method of contact to text, or text KIDSREADNOW to 47711 to subscribe. Otherwise, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

  1. You may be texting the book code to our old phone number, 937-576-4086. That phone number is still printed on our Discovery Sheets, but it is incorrect.

–   Solution: Make sure that you text your book codes to 47711. You will receive a reply when you enter your codes.

  1. This may mean your cell phone carrier or device is blocking our texts as spam.

–   Solution: If you have an alternate text phone, change that to your primary text phone in the database. Otherwise, you can switch to voice or email as your primary contact method, or report books through the portal at any time. Check to make sure that your book code was reported in our system.

Email Problems

  • I can’t click the link in the email to report book codes
  1. Solution: Go to portal.KidsReadNow.org or go to kidsreadnow.org, then click the ‘Parents’ tab, then ‘Log In.” That’s where the link in the email would’ve taken you.

 

  • I replied to the email with a book code and did not receive a reply back
  1. You cannot reply directly to the email with the book code – the email just serves as a reminder to enter codes online through the portal.

–   Solution: Follow the link in your email, go to portal.Kidsreadnow.org, or go to kidsreadnow.org, then click the ‘Parents’ tab, then ‘Log In.’ You can report your book codes online.

 

 

 

MAILING PROBLEMS

 

  • My child has not received any books yet

 

  1. Your student may be marked as ‘Missing Required Information’ in our system, in which case they are not eligible to participate in KRN.

–   Solution: Since your student was not enrolled before the enrollment deadline, they are ineligible to participate this year – however, they can probably participate next year since most schools signed a three-year contract with us.

  1. The address in our system may be incorrect.

Solution: Check in the KRN portal that the address in our system is correct and update it if necessary. Otherwise, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

  1. If your child enrolled late, the books may not have been delivered yet.

–   Solution: View your student’s book list in the KRN portal and see if any books are marked as delivered. If so, that means the books have been mailed and should arrive soon. If none are marked as delivered, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

  1. If the child has multiple caregivers, the child may have taken the books to the other caregiver’s house.

–   Solution: Check with the other caregiver to see if the books are at their house.

 

  • My child received multiple copies of the same book

 

  1. This means an error occurred when we were packing books.

–   Solution: Call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/ and we will send you a new book to replace one of the duplicates.

 

  • My child received a damaged book

 

  1. The cellophane that the book was shipped in may have been improperly shrink-wrapped or damaged during shipping.

–   Solution: Call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/ and we will send you a replacement book.

 

  • My child received a book that they didn’t choose

 

  1. Your child may have ordered that book without you knowing.

–   Solution:   Check your student’s book list in the KRN portal and see if the book you were mailed is on their list. If it is on your list, then unfortunately we are unable to replace that book. If it is not on their list, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/ and we will mail you a replacement.

 

  • I reported multiple books last week but only received one in the mail
  1. You can report as many books as you want each week, but we only mail one book per week to make sure that the students don’t complete the program within the first few weeks of summer.

–   Solution:   Keep an eye out for your next book!

Mailing Problems

 

 

  • My child has not received any books yet

 

  1. Your student may be marked as ‘Missing Required Information’ in our system, in which case they are not eligible to participate in KRN.

–   Solution: Since your student was not enrolled before the enrollment deadline, they are ineligible to participate this year – however, they can probably participate next year since most schools signed a three-year contract with us.

  1. The address in our system may be incorrect.

Solution: Check in the KRN portal that the address in our system is correct and update it if necessary. Otherwise, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

  1. If your child enrolled late, the books may not have been delivered yet.

–   Solution: View your student’s book list in the KRN portal and see if any books are marked as delivered. If so, that means the books have been mailed and should arrive soon. If none are marked as delivered, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/.

  1. If the child has multiple caregivers, the child may have taken the books to the other caregiver’s house.

–   Solution: Check with the other caregiver to see if the books are at their house.

 

  • My child received multiple copies of the same book

 

  1. This means an error occurred when we were packing books.

–   Solution: Call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/ and we will send you a new book to replace one of the duplicates.

 

  • My child received a damaged book

 

  1. The cellophane that the book was shipped in may have been improperly shrink-wrapped or damaged during shipping.

–   Solution: Call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/ and we will send you a replacement book.

 

  • My child received a book that they didn’t choose

 

  1. Your child may have ordered that book without you knowing.

–   Solution:   Check your student’s book list in the KRN portal and see if the book you were mailed is on their list. If it is on your list, then unfortunately we are unable to replace that book. If it is not on their list, call us at 877.536.0130 or chat with our support team at https://lc.chat/now/8807551/ and we will mail you a replacement.

 

  • I reported multiple books last week but only received one in the mail
  1. You can report as many books as you want each week, but we only mail one book per week to make sure that the students don’t complete the program within the first few weeks of summer.

–   Solution:   Keep an eye out for your next book!

DONORS

How can I donate money to Kids Read Now?

Click here to donate money directly, or contact Kevin Sorice, our Outreach Director, to discuss potential grants or in-kind donations.

Where does my money go if I donate?

Kids Read Now is a 501C3 non-profit organization, so all contributions cover books, shipping expenses, program supplies, and other operational costs, unless otherwise requested.

Is my donation tax-deductible?

Yes.  Since Kids Read Now is a 501C3 non-profit organization, all donations are tax deductible.

VOLUNTEERS

Are there any volunteer opportunities at Kids Read Now?

We are always happy to have extra help! Since our volunteer activities fluctuate by season, give us a call at 877-536-0130 to find an opportunity that works for you or your group.

The Choice is yours

Better readers are the catalyst to engaged learners.

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